Frequently asked questions
We're here to help with any questions you have about Clued.
Have more questions? Shoot us a note at help@clued.xyz
What is Clued?
Clued is an app to run your own shop. From the app you can... Generate your own website. Add items to it in seconds. Share from your Clued shop to Instagram. Keep track of orders. Buy shipping labels. Even accept in-person credit card payments. The works. And its all built to be crazy easy for you.
So… wait. You make my website for me?
Heck yes, we do! Clued generates your own website for you to sell your goods. Want to keep some items exclusive? No problem—you can keep items unpublished and share payment links only with the lucky few.
Do my customers need to download the Clued app to buy from my site?
Nope! They just need the internet and your shop link.
Can I sell in person with the Clued app?
You bet. Clued makes selling easier everywhere—online, offline, or anywhere in between.
Can I use Clued like a point-of-sale system?
Absolutely. Clued makes in-person selling a breeze. Manage inventory, accept credit card payments instantly with tap-to-pay, and log cash transactions - all in one place.
Can I accept Buy Now, Pay Later on my Clued shop?
Yes - its baked in. Apple Pay takes care of that for you. For orders $75+, your customers can tap "Buy with Apple Pay" and choose "Pay Later." You get paid instantly, they pay over time. Win-win!
How is Clued free?
We’re ambitious (and maybe a little rebellious). Clued takes the tools big brands hog and puts them in the hands of indie sellers like you - easy, fun, and totally free. Down the line, we’ll add optional premium features, but what’s free now will stay free.
What are the credit card processing fees with Clued?
For online credit card transactions, you’ll pay 2.9% + $0.30 per transaction. For in person tap-to-pay transactions, you'll pay 2.7% + $0.15 per transaction.
Do you charge additional transaction fees on top of credit card processing fees like Etsy and Ebay do?
Nope. Clued isn’t a centralized marketplace. You keep your profits! The only fees you’ll pay are the credit card processing fees noted above (similar to the way Shopify and Square operate).
Are you on Android?
Not yet. For now, we’re iPhone-first. Android users, stay tuned!
How do I update my URL?
Email us at help@clued.xyz with your current Clued URL and what you'd like it changed to, and we'll update it asap.
I need features you don’t have. Will you add them?
We love hearing what you need! Don't be shy - send any & all suggestions to help@clued.xyz.
How do I find the words to say I love you?
Awww, we love you too! 5-star reviews in the app store and shouting us out to your seller friends is the ultimate love language. 💕
I have more questions.
We’ve got more answers. Email us at help@clued.xyz, and we’ll get back to you lickity split.
